Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a transfer, or contact us for support.

Personal Information

• Full name and date of birth
• Email address and phone number
• Physical address
• Government-issued identification documents
• Bank account and payment information
• Transaction history

Automatically Collected Information

• Device information (type, operating system, unique identifiers)
• IP address and location data
• Usage data and interaction with our services
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and complete your money transfers
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Communicate with you about your account and transactions
• Improve our services and develop new features
• Provide customer support
• Send promotional communications (with your consent)

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Third parties that help us operate our business
• Financial partners: Banks and mobile money operators to process transfers
• Legal authorities: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication
• Regular security audits and penetration testing
• Employee access controls and training

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for a minimum of 5 years as required by financial regulations.

7. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

8. Your US Privacy Choices

If you are a resident of the United States, you may have rights to access, delete, or correct certain personal information, and to opt out of certain targeted advertising or “sale/share” of personal information where applicable under state law. You can submit requests or opt-out preferences through our website contact channel. If we rely on targeted advertising or cross-context advertising, we will honor your opt-out and applicable browser-based signals (such as Global Privacy Control) when feasible.

We respond to verified requests within the timeframes required by applicable law (typically 45 days, with a possible 45-day extension when permitted). We may need to verify your identity and the state in which you reside before fulfilling a request.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our website support channel. Please do not include sensitive personal or financial information in unencrypted messages.